Refund Policy

Eligibility for Refunds

1.1 Refunds may be requested if the product is:

• Damaged, defective, or faulty upon delivery

• Incorrect or not as described

1.2 Products must be returned in accordance with our return instructions.

1.3 Opened, partially used, or customized products may not be eligible for a refund unless required by law.

Requesting a Refund

2.1 Refund requests must be submitted within 3 days from the date of delivery.

2.2 To request a refund, you must provide:

• Order number

• Proof of purchase

• Details and photos of the issue

2.3 Refund requests are subject to verification. LOWS TRADING reserves the right to approve or deny requests based on verification results.

Refund Process

3.1 Once your refund request is approved, the refund will be processed using the original payment method.

3.2 Refunds may take 5–10 business days to appear in your account, depending on your bank or payment provider.

3.3 Shipping or delivery fees are non-refundable unless the return is due to our error (e.g., wrong or defective item).

Return Shipping Costs

4.1 Unless the return is due to our error (e.g., wrong or defective item), customers are responsible for return shipping costs.

4.2 We recommend using a trackable shipping method for all returns. LOWS TRADING is not responsible for items lost during return shipment.

Contact Us

For any questions or to request a refund, please contact:

• Email: lowstrading@gmail.com

• Phone: 012-764 2861

​

​

LOWS TRADING will process your refund request promptly.